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BRITA HESS, PRESIDENT
Brita Hess is an expert in physician vision development to achieve peak
performance. As a speaker, consultant, and senior executive with over 25 years
of extensive leadership responsibility, she deploys the Six Sigma method to
achieve rapid physician buy-in and installs quality-based expert solutions that
improve the bottom line. She has been President of the International Council for
Quality Care, Inc. for 12 years. Brita is the primary architect in the design
and packaging of the Korneluk archives and Best Practice System. She directs the
design of the materials, skills, tools, and knowledge transfer curriculum for
the Council's train-the-facilitator and master training courses.
Brita has considerable experience in the
healthcare industry. She is a cardiac
clinical nurse specialist with many years of
line experience ranging from staff and head
nurse to Assistant Professor of Nursing. She
holds a Masters of Science in
Medical-Surgical Nursing from Loyola
University, Chicago. She has been published
in Nursing Research.
Formerly, as Vice President and General
Manager of Philip Crosby Associates, Inc.,
she established the Asian operating unit and
directed the development of the Singapore
National Productivity Board's Total Quality
Program - the foundation of the country's
point-of-service continuous improvement
initiative. She also developed the master
instructional design curriculum for customer
service management training for Singapore
Airlines' Service Quality Center.
While at Philip Crosby Associates, she
developed a permanent system for instilling
excellence through the establishment of the
first formal worldwide Training and
Development Department for the company. As
Senior Project Manager and Master Trainer in
the Quality College, she was responsible for
the development and distribution of new
products to more than 20 offices in 12
countries.
Ms. Hess's expertise in transferring skills,
knowledge, and tools has been integrated
into many world-class organizations. Her
clients include hundreds of physicians and
hospital organizations, as well as such
notable companies as Walt Disney World
Company, Ernst & Young, Roche Laboratories,
Holiday Inns, Department of the Air Force,
Century 21, and major corporations and
governments in Singapore, Malaysia, Hong
Kong, Taiwan, and Thailand.
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GREG
N. KORNELUK, CHAIRMAN For more than
two decades, Greg Korneluk has pioneered and
implemented the strategies and systems used
in many of the most successful medical
practices in the world. He is an
acknowledged authority on building
financially sound physician practices that
put quality first. He is an internationally
recognized consultant, a compelling and
polished lecturer, and an accomplished
writer. His ideas are used every day by
exceptional physician leaders and practices
in progressive healthcare organizations
around the globe.
